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Open Settings → Dilo and turn on Microphone and Speech Recognition. If you declined the first time, iOS won't ask again, so you need to turn them on there. Then reopen Dilo.

In Vívelo, your iPhone turns your speech into text so the character can understand you. This happens on your own device with Apple's speech recognition. If it isn't working, check that English (US) is available under Settings → General → Keyboard → Dictation.

• Speak about 20 cm (8 in) from the iPhone in a quiet place, and don't cover the bottom microphone.
• Wait for the recording indicator before you speak, and say the whole phrase.
• If you use Bluetooth earbuds, try the iPhone's built-in microphone.
• Check your internet connection: scoring and Vívelo replies need it.

No. In Practica, audio is sent directly to Microsoft Azure AI Speech only to score it, and we don't store it. In Vívelo, your speech is turned into text on your iPhone. Details are in the Privacy Policy.

When you repeat a phrase in Practica, Microsoft Azure AI Speech compares your voice with the expected US English pronunciation. It checks each word and each sound, and whether you said the whole phrase fluently. Dilo shows you which words and sounds to work on, with a tip in Spanish.

Each word is marked by how close your pronunciation was to the expected one. Tap a word to see its sounds and which one to practice. It's an automated estimate to help you practice, not an official grade.

Each conversation has a mission with a few goals (for example: greet, say your name and where you're from). When it ends, the tutor gives you one to three stars based on the goals you completed and how natural your English was, plus a summary and useful phrases for next time.

Replies are generated by artificial intelligence and are sometimes wrong. If you see something inappropriate, email us the situation and what happened so we can improve it.

All of Level 1 (El Aeropuerto) and one Vívelo mission per day. Premium unlocks all five levels, all 50 situations, many more Vívelo missions per day, and free chat with the tutor.

Open Dilo, go to the Premium screen, and tap Restaurar compras (Restore Purchases). Use the same Apple ID you bought with. Dilo has no accounts, so Premium is tied to your Apple ID.

Subscriptions are managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions → Dilo and tap Cancel Subscription. Cancel at least 24 hours before renewal so the next period isn't charged. You keep Premium until the end of the paid period. Deleting the app does not cancel the subscription.

Refunds are handled by Apple. You can request one at reportaproblem.apple.com.

Yes, if iCloud is on with the same Apple ID: Dilo syncs your progress to your iCloud. If iCloud is off, progress lives only on that iPhone and is lost when you delete the app.