DiloTerms of Use
These terms govern your use of Dilo: Habla Inglés ("Dilo" or "the app"), published by Cloudy Tuesdays LLC ("we", "us"). By downloading or using Dilo you agree to these terms and to our Privacy Policy. If you don't agree, don't use the app.
1. Who can use Dilo
You must be at least 13 years old. If you are a minor where you live, you need permission from a parent or guardian, who agrees to these terms on your behalf.
2. License
We grant you a personal, non-exclusive, non-transferable, revocable license to use Dilo on Apple devices you own or control, as permitted by the App Store Usage Rules. The course content, text, audio, design, and the Dilo brand belong to us or our licensors.
3. Free and Premium
Dilo is free to start: all of Level 1 and one Vívelo mission per day. Premium is a subscription that unlocks every level and situation, more Vívelo missions, and free chat with the tutor. To keep the service available for everyone, Premium includes reasonable usage limits; if you reach them, you can continue the next day. We may change what each plan includes, with advance notice when a change affects you.
4. Auto-renewing subscriptions
- Premium is offered as a monthly or yearly subscription. The price and length are shown in the app before you buy, in your local currency.
- Payment is charged to your Apple Account when you confirm the purchase.
- Your subscription renews automatically for the same period and price unless you cancel at least 24 hours before the end of the current period.
- Apple charges your account for renewal within 24 hours before the end of the current period.
- You can manage or cancel your subscription in Settings → [your name] → Subscriptions. If you cancel, you keep Premium until the end of the paid period.
- If an offer includes a free trial, any unused portion of the trial is forfeited when you purchase a subscription.
- Refunds are handled by Apple under its policies, at reportaproblem.apple.com.
- If we change the price, Apple will notify you and, where the law requires, ask for your consent before renewing.
5. AI-generated content
The Vívelo characters, their replies, corrections, and summaries are generated by artificial intelligence (Claude, by Anthropic). Pronunciation scores are calculated by Microsoft Azure AI Speech. As a result:
- Replies may be inaccurate, incomplete, or occasionally odd. Treat them as practice, not as a source of truth.
- Pronunciation scores are automated estimates to help you practice; they are not an official assessment or a certificate of level.
- The characters are fictional. Nothing they say is legal, immigration, medical, financial, or other professional advice. For real-world procedures (for example, immigration or visas), consult official sources.
- We are not responsible for decisions made based on AI-generated content.
6. Acceptable use
When using Dilo you agree not to:
- Use conversations to harass, threaten, or generate content that is illegal, sexual, violent, hateful, or harmful to others.
- Try to make the AI ignore its instructions, reveal its internal instructions, or serve purposes unrelated to learning English.
- Share sensitive personal information about yourself or others in conversations.
- Circumvent usage limits, App Attest verification, or Premium payment, or use bots, scripts, or automated access.
- Copy, decompile, reverse engineer, resell, or redistribute the app or its content, except as the law allows.
- Interfere with our servers or those of our providers.
If you break these terms, we may limit or suspend your device's access to the service.
7. Third-party services
Dilo relies on services from Apple, Microsoft, Anthropic, and Amazon Web Services. We don't control those services and don't guarantee they will be available without interruption. Some features require an internet connection.
8. Warranties
Dilo is provided "as is" and "as available". To the extent the law allows, we make no warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't guarantee any particular learning outcome.
9. Limitation of liability
To the extent the law allows, we will not be liable for indirect, incidental, special, or consequential damages, or for loss of data or progress. Our total liability will not exceed what you paid for Dilo in the 12 months before the claim. Some laws don't allow these limitations; where that is the case, they apply only as far as permitted.
10. Apple terms
These terms are between you and us, not Apple. Apple is not responsible for the app or its content and has no obligation to provide maintenance or support for it. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation. We, not Apple, are responsible for addressing any claims relating to the app (including product liability, legal or regulatory compliance, consumer protection, and third-party intellectual property claims). You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.
11. Governing law
These terms are governed by the laws of the State of [State], United States, without limiting any rights you have under the consumer protection laws of your country of residence.
12. Changes
We may update these terms. We'll post the new version here with its date and, if the change is significant, let you know in the app. If you keep using Dilo after a change, you accept the new terms.
13. Language
These terms are available in English and Spanish. Both versions say the same thing.
14. Contact
Email us at support@cloudytuesdays.com.